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FREQUENTLY ASKED QUESTIONS

This can be done in two different ways: If your AV Receiver supports ARC / Audio Return Channel, you can configure your television audio as follows: If your AV Receiver does not support ARC / Audio Re...
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Please follow the steps below to identify and solve the problem: 1. Make sure all devices in the HDMI signal path are running current firmware/software. 2. Make sure that you are using an in...
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With Samsung televisions, you as the user can choose whether the TV audio is output directly via the television or the connected AV receiver. If both components are connected to the ARC, on the switch...
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Please find below the changelogs for the HEOS app and firmware: Firmware from 29.07.2020 (U24.1)
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1. When using the product for the first time the unit will go into pairing mode automatically if you select the source BLUETOOTH. If it is another device you want to pair, press and hold OPTION button...
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If your Spotify Connect compatible unit is not shown in the Connect tab of the Spotify app, please check the following: - Ensure that all other network functions (Internet radio, DLNA streaming)...
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The Audio Return Channel (ARC) introduced with HDMI 1.4 function in AV receivers in general supports the same formats that are traditionally send through S/P-DIF interfaces (optical or coaxial connect...
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Ever experienced that a specific radio station is not listed in TuneIn directory or not available or the reliability of the link is not good. If you know the streaming URL of the station, you may try...
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With the release of the latest HEOS App, you will now see a new option in the HEOS App called “Network Shares” . Network Shares will allow the user to access music files (including iTunes music) from...
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